Introduction
This Privacy Policy describes how Pannalal Tea Company and its affiliates (collectively “Pannalal TeaCompany , we, our, us”) collect, use, share, protect or otherwise process your information/ personal
data through our website https://marwadichai.com/ (hereinafter referred to as Platform). Please notethat you may be able to browse certain sections of the Platform without registering with us. We donot offer any product/service under this Platform outside India and your personal data will primarily
be stored and processed in India. By visiting this Platform, providing your information or availing any
product/service offered on the Platform, you expressly agree to be bound by the terms andconditions of this Privacy Policy, the Terms of Use and the applicable service/product terms andconditions, and agree to be governed by the laws of India including but not limited to the laws
applicable to data protection and privacy. If you do not agree please do not use or access our
Platform. Collection-We collect your personal data when you use our Platform, services or otherwiseinteract with us during the course of our relationship and related information provided fromtime totime. Some of the information that we may collect includes but is not limited to personal data /
information provided to us during sign-up/registering or using our Platform such as name, date of
birth, address, telephone/mobile number, email ID and/or any such information shared as proof of
identity or address. Some of the sensitive personal data may be collected with your consent, such as
your bank account or credit or debit card or other payment instrument information or biometric
information such as your facial features or physiological information (in order to enable use of certainfeatures when opted for, available on the Platform) etc. all of the above being in accordance withapplicable law(s) You always have the option to not provide information, by choosing not to use aparticular service or feature on the Platform. We may track your behavior, preferences, and other
information that you choose to provide on our Platform. This information is compiled and analyzed onan aggregated basis. We will also collect your information related to your transactions on Platformand such third-party business partner platforms. When such a third-party business partner collects
your personal data directly from you, you will be governed by their privacy policies. We shall not beresponsible for the third-party business partner’s privacy practices or the content of their privacy
policies, and we request you to read their privacy policies prior to disclosing any information. If youreceive an email, a call from a person/association claiming to be Pannalal Tea Company seeking any
personal data like debit/credit card PIN, net-banking or mobile banking password, we request you tonever provide such information. If you have already revealed such information, report it immediately
to an appropriate law enforcement agency. Usage- We use personal data to provide the services yourequest. To the extent we use your personal data to market to you, we will provide you the ability toopt-out of such uses. We use your personal data to assist sellers and business partners in handling
and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems;
inform you about online and offline offers, products, services, and updates; customize your
experience; detect and protect us against error, fraud and other criminal activity; enforce our terms
and conditions; conduct marketing research, analysis and surveys; and as otherwise described to youat the time of collection of information. You understand that your access to these products/services
may be affected in the event permission is not provided to us. Sharing- We may share your personal
data internally within our group entities, our other corporate entities, and affiliates to provide youaccess to the services and products offered by them. These entities and affiliates may market to youas a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties
such as sellers, business partners, third party service providers including logistics partners, prepaidpayment instrument issuers, third-party reward programs and other payment opted by you. Thesedisclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing andadvertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities
related to our services. We may disclose personal and sensitive personal data to government agencies
or other authorized law enforcement agencies if required to do so by law or in the good faith belief
that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal data to law enforcement offices, third party rights owners, or
others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of
Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the
rights of a third party; or protect the rights, property or personal safety of our users or the general
public. Security Precautions- To protect your personal data from unauthorized access or disclosure,
loss or misuse we adopt reasonable security practices and procedures. Once your information is inour possession or whenever you access your account information, we adhere to our security
guidelines to protect it against unauthorized access and offer the use of a secure server. However, thetransmission of information is not completely secure for reasons beyond our control. By using thePlatform, the users accept the security implications of data transmission over the internet and theWorld Wide Web which cannot always be guaranteed as completely secure, and therefore, therewould always remain certain inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account. Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform, this
action would result in you losing all information related to your account. You may also write to us at
the contact information provided below to assist you with these requests. We may in event of any
pending grievance, claims, pending shipments or any other services we may refuse or delay deletionof the account. Once the account is deleted, you will lose access to the account. We retain your
personal data information for a period no longer than is required for the purpose for which it was
collected or as required under any applicable law. However, we may retain data related to you if webelieve it may be necessary to prevent fraud or future abuse or for other legitimate purposes. Wemay continue to retain your data in anonymized form for analytical and research purposes. Your
Rights- You may access, rectify, and update your personal data directly through the functionalities
provided on the Platform. Consent- By visiting our Platform or by providing your information, youconsent to the collection, use, storage, disclosure and otherwise processing of your information onthe Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating toother people, you represent that you have the authority to do so and permit us to use theinformation in accordance with this Privacy Policy. You, while providing your personal data over thePlatform or any partner platforms or establishments, consent to us (including our other corporateentities, affiliates, lending partners, technology partners, marketing channels, business partners andother third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for thepurposes specified in this Privacy Policy. You have an option to withdraw your consent that you havealready provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your
communication. We may verify such requests before acting on our request. However, please notethat your withdrawal of consent will not be retrospective and will be in accordance with the Terms of
Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this
Privacy Policy, we reserve the right to restrict or deny the provision of our services for which weconsider such information to be necessary. Changes to this Privacy Policy- Please check our Privacy
Policy periodically for changes. We may update this Privacy Policy to reflect changes to our
information practices. We may alert / notify you about the significant changes to the Privacy Policy, inthe manner as may be required under applicable laws. Grievance Officer – Name of the Office: Pannalal Joshi
Designation: PROPRIETOR
Pannalal Tea Company, H.No.15-8-327/2, Begumbazar, Beside Mahaveer Bank, Hyderabad., Hyderabad, Telangana-500001
Contact us:
mail – gopalj6467@gmail.com
phone – 7569252080
Monday – Friday – 10:00 – 20:00
Saturday – 10:00 – 18:00
Sunday – 10:00 – 18:00