1. Information We Collect

A.  Personal Information:

We may collect personal information such as your name, email address, shipping address, and payment information when you make a purchase or create an account with us. We use your personal information to improve our platform, prevent or detect fraud, and offer a smooth and customized experience.

B. Non-Personal Information:

We may also collect non-personal information such as your IP address, browser type, and device information to enhance your experience.

Beware of “phishing”:

We never request credit card information, login names, or passwords through unsecured or unsolicited emails or phone calls. Safeguarding your data is our priority.

You agree that Pannalal Tea Company, a unit of Marwadi Chai, shall not be held responsible for the privacy of your sensitive data when shared with authorized government agencies under the IT Act, 2000.

2. How We Use Your Information

A. Order Processing:

To process your orders, provide support, and communicate with you about your purchases.

B. Improving Services:

To analyze trends, track user activity, and improve website performance.

C. Marketing Communications:

With your consent, we may send promotional content. You can opt out anytime.

Personal Information Retention:

Data is retained only as long as necessary or required by law. It will be securely deleted when outdated or no longer needed.

3. Information Sharing

A. Third-Party Service Providers:

We may share your data with trusted third parties to help operate our business, provided they maintain confidentiality.

B. Legal Compliance:

We may disclose information to comply with laws, enforce policies, or respond to lawful requests.

4. Security (As per IT Act, 2000)

We use industry-standard measures to protect your data. Marwadi Chai may link to external sites, but we are not responsible for their privacy policies.

We comply with Rule 8 of the Information Technology (Reasonable Security Practices and Procedures)
Rules, 2011. Our security measures include:

• SSL encryption
• Password protection
• AWS and Magento platform security
• Firewalls
• Cyber law and security awareness training for staff

5. Cookies

We use cookies to enhance your experience. You can disable them in your browser settings, though some site features may not function properly.

6. Your Choices

You have the right to update, correct, or delete your personal data, and to opt out of marketing communications.

8. Changes to this Privacy Policy

By using our website, you agree to this Privacy Policy. We reserve the right to update it at any time. Any updates will be reflected with a new “Last Updated” date.

Marwadi Chai is not responsible for any cyber-attacks or indirect losses under Sections 43, 43A, or 45 of the IT Act, 2000.

9. Contact Us

Grievance Officer: Appointed as per Rule 5(9) of the IT (Reasonable Security Practices) Rules, 2011.

Email: info@marwadichai.com

Phone: +91 7416703775

Address: Pannalal Tea Company, a unit of Marwadi Chai,
15-8-327/9 to 11, Beside
Mahaveer Bank, Begum Bazar, Hyderabad-12, T.S.

By using our website or services, you agree to the terms outlined in this Privacy Policy.